Customer Service

Frequently Asked Questions

Here are some frequently asked questions about Please feel free to contact us at any time with questions or concerns.

What are the Nā Mea Hawaiʻi Ward Centre store hours?
Monday-Thursday 10am-8pm, Friday-Saturday 10am-9pm, Sunday 10am-6pm
Does Nā Mea Hawaiʻi offer special programs or purchases?
Book Amenities, Incentives, and Corporate Gift-giving: If you’re looking for a unique gift, books are an appreciated option. Books about Hawaii are especially valued since they are usually printed in small quantities with many hardcover first edition going out-of-print quickly. Let us help your business find a truly special, and many times, soon-to-become rare book. We can also assist with special packaging and gift wraps. Quantity discounts are available. If you’d like help on developing a book project for a corporate need, we’re happy to put you in touch with book designers, packagers, editors, and marketing experts.
Can I purchase books at Nā Mea Hawaiʻi with a purchase order for my school or library?
Yes you may.  Please come visit us in store so you can have an opportunity to really see our collection.  As our space for books has changed from the original (at Ward Warehouse),  POs that require 5 or more copies of a title take may take a little longer to process as those copies will be ordered upon request. We offer discounts to educational purchasers whenever we can, particularly for large orders and classroom sets. If you can’t make it down please call our store at 808-596-8885 to inquire about our stock before you turn in your PO. We can give you estimates on how much everythingg may cost (especially if youʻre requiring shipping).  Please email all info and inquires to
Does Nā Mea Hawaiʻi offer discounts to resellers?
We’re pleased to work with resellers interested in carrying Na Mea Hawaii materials. Describe what your store, organization, or venue sells or wants to sell and we’ll help you determine what categories of books and what specific titles would complement your efforts. A well-thought-through, focused collection of books about Hawaiʻi could be just what your customers are looking for. Please call us at 808-596-8885 or email for any inquiries.

Wholesale Terms: Nā Mea Hawaiʻi asks for prepayment on your first two orders to establish a good payment record. We have a simple credit form we keep on file. We expect to be paid within 30 days of your receipt of books. We mail to resellers via US Postal Service. The cost of actual shipping is passed on to you.

All sales are final.  

Do you buy or sell rare, out-of-print, or used books?
YES! Please contact us at regarding your used books.

Online Ordering Questions

The following questions address frequently asked online ordering inquiries for If you have any additional questions regarding shipping, please feel free to contact us directly.

Is ordering at safe?
Nā Mea Hawaiʻi values your business and respects your rights to privacy. While you shop at our site, we want you to feel safe and secure about the ordering process and credit card safety. When you place an order, we need to know your name, email address, mailing address, phone number, credit card number and expiration date. This information is gathered for billing and shipping purposes only. Nā Mea Hawaiʻi does not sell, rent, or trade your information with other organizations. We recommend that you do not share confidential information through email but only through our online merchandise order form. This order form that contains this confidential information is encrypted by the Secure Sockets Layer encryption technology so that the information cannot be read as it travels over the internet.

We use cookies to personalize your experience at Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Cookies do not gather or store personal information but can provide information about what you have previously purchased at or when you last logged on.

What if I don’t want to order online?
We understand if you are still skeptical about ordering online.  We gladly take orders over the phone.  As mentioned above, please have ready your payment information, shipping address, email, and phone number.  Shipping costs of each order will then be passed on to you over the phone or email.  Our number is 808-596-8885.

What if my book is not in stock?
Out-of-stock items will be backordered. You will be contacted by phone or email if the item is unavailable. Your credit card will be billed for items when they are shipped. THERE ARE NO CHARGES FOR BACKORDERS.
How do I make a payment online?
We accept the following credit cards for your purchases: VISA, MasterCard, American Express, Discover and JCB.
What is the Nā Mea Hawaiʻi Exchange and Refund Policy?
We at Na Mea Hawaii want you to be completely satisfied with the quality and value of your online purchase. If you received damaged or defective merchandise, we will happily replace the item and you will not be charged for the shipping cost of the replacement item. If you wish to exchange an item, please contact us at  You will receive instructions on returning the merchandise.  There are no refunds, only store credit.  Exchange period is 30 days after delivery/pick up of your item(s).

Shipping Questions

The following questions address frequently asked shipping inquiries for If you have any additional questions regarding shipping, please feel free to contact us directly.

Where does Nā Mea Hawaiʻi ship to?
We ship to all fifty United States as well as U.S. territories and APO/FPO/DPO via the US Postal Service. Na Mea Hawaii will also ship merchandise Internationally via USPS International Priority.
What are the shipping options?
We are currently recalibrating our shipping fees. For most areas this will not affect the rates but there are some instances where we could save you money. If you feel that you want to check your shipping for an on-line order, or would like to place a phone order, please call us direct on Oʻahu: (808) 596-8885 or Toll-Free: 800-887-7751.

All shipments are sent via Priority Mail unless you request otherwise.  

Where are my online orders filled and where are they shipped from?
All orders are processed and shipped from Na Mea Hawaiʻi store in Honolulu, Hawaiʻi.
How are the shipping rates determined?
Shipping charges are estimated by weight of the package or by the rates of the USPS flat rate boxes. Per pound rates vary with USPS. Native Books, will always try to use the most cost effective way to ship your package, unless express delivery is specifically requested.
How long will it take for items to be delivered?
As a general guideline for U.S. domestic orders, please allow at least 3 business days to process each order, and an additional 5-7 business days for delivery. For international orders and winter holiday season, please allow for 4 business days for processing, and an additional 7-15 business days for delivery.  As a forewarning, some situations cause the wait to be a little longer, but we will notify if that will happen with your order.  (eg: out of stock, payment declined, backordered items, not enough quantities of a title in stock, etc.)