Customer Service

Frequently Asked Questions

Here are some frequently asked questions about NaMeaHawaii.com. Please feel free to contact us at any time with questions or concerns.

What are the Nā Mea Hawaiʻi Ward Warehouse store hours?
Monday-Saturday 10am-9pm Sunday 10am-6pm
Does Nā Mea Hawaiʻi offer special programs or purchases?
Book Amenities, Incentives, and Corporate Gift-giving: If you’re looking for a unique gift, books are an appreciated option. Books about Hawaii are especially valued since they are usually printed in small quantities with many hardcover first edition going out-of-print quickly. Let us help your business find a truly special, and many times, soon-to-become rare book. We can also assist with special packaging and gift wraps. Quantity discounts are available. If you’d like help on developing a book project for a corporate need, we’re happy to put you in touch with book designers, packagers, editors, and marketing experts.
Can I purchase books at Nā Mea Hawaiʻi with a purchase order for my school or library?
We encourage schools and libraries to visit us at Nā Mea Hawaiʻi. This gives you an opportunity to really see our collection. We offer discounts to educational purchasers whenever we can, particularly for large orders and classroom sets. To find out more about pricing, contact our book specialist, Lei, via email, kaleo@nameahawaii.com. If you would like us to visit your school or library with the latest new books, or books from a specific category or for a particular age group, please let us know. We, of course, take purchase orders.
Does Nā Mea Hawaiʻi offer discounts to resellers?
We’re pleased to work with resellers interested in carrying Na Mea Hawaii materials. Describe what your store, organization, or venue sells or wants to sell and we’ll help you determine what categories of books and what specific titles would complement your efforts. A well-thought-through, focused collection of books about Hawaiʻi could be just what your customers are looking for.

Wholesale Terms: Nā Mea Hawaiʻi asks for prepayment on your first two orders to establish a good payment record. We have a simple credit form we keep on file. We expect to be paid within 30 days of your receipt of books. We mail to resellers via UPS, US Postal Service, or via a designated carrier. The cost of actual shipping is passed on to you.

We accept authorized, resaleable returns (let us know the books are coming and we’ll fax you an authorization) on purchases made no more than 90 days after invoice date. Books that are returned are issued a credit of 80% of the original invoiced value. The credit may be applied against any new order.

Do you buy or sell rare, out-of-print, or used books?
YES! Please contact us at info@NaMeaHawaii.com regarding your used books.

Online Ordering Questions

The following questions address frequently asked online ordering inquiries for NaMeaHawaii.com. If you have any additional questions regarding shipping, please feel free to contact us directly.

Is ordering at NaMeaHawaii.com safe?
Nā Mea Hawaiʻi values your business and respects your rights to privacy. While you shop at our site, we want you to feel safe and secure about the ordering process and credit card safety. When you place an order, we need to know your name, email address, mailing address, phone number, credit card number and expiration date. This information is gathered for billing and shipping purposes only. Nā Mea Hawaiʻi does not sell, rent, or trade your information with other organizations. We recommend that you do not share confidential information through email but only through our online merchandise order form. This order form that contains this confidential information is encrypted by the Secure Sockets Layer encryption technology so that the information cannot be read as it travels over the internet.

We use cookies to personalize your experience at NaMeaHawaii.com. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Cookies do not gather or store personal information but can provide information about what you have previously purchased at NaMeaHawaii.com or when you last logged on.

What if I don’t want to order online?
We understand if you are still skeptical about ordering online.  Once we re open at our new store location in September 2017, you can call us and make an order and pay over the phone.  Info coming soon.

What if my book is not in stock?
Out-of-stock items will be backordered. You will be contacted by phone or email if the item is unavailable. Your credit card will be billed for items when they are shipped. There are no charges for backorders.
How do I make a payment online?
We accept the following credit cards for your purchases: VISA, MasterCard, American Express, Discover and JCB. If you wish to pay with a check, fill out the order form and indicate that the form of payment will be check. We will ship your order when payment is received.
What is the Nā Mea Hawaiʻi Exchange and Refund Policy?
We at Na Mea Hawaii want you to be completely satisfied with the quality and value of your online purchase. If you received damaged or defective merchandise, we will happily replace the item and you will not be charged for the shipping cost of the replacement item. If you wish to exchange an item, please contact us at info@NaMeaHawaii.com  You will receive instructions on returning the merchandise.  There are no refunds, only store credit.

Credit Card Purchases: On returns, we can only credit the credit card that was used for the original purchase. Please allow 1-2 billing cycles for the refund to appear on your statement.

Check Refunds: Any refund requests for purchases made with a check will receive a refund check through the mail. Please allow 7-10 business days for processing.

Shipping Questions

The following questions address frequently asked shipping inquiries for NaMeaHawaii.com. If you have any additional questions regarding shipping, please feel free to contact us directly.

Where does Nā Mea Hawaiʻi ship to?
We ship to all fifty United States as well as U.S. territories and APO/FPO/DPO via the US Postal Service and UPS. Na Mea Hawaii will also ship merchandise Internationally via USPS International Priority or USPS International First Class airmail, whichever is most cost effective.
What are the shipping options?
We are currently recalibrating our shipping fees. For most areas this will not affect the rates but there are some instances where we could save you money. If you feel that you want to check your shipping for an on-line order, or would like to place a phone order, please call us direct on Oʻahu: (808) 596-8885 or Toll-Free: 800-887-7751.

We ship Priority Mail via the United States Postal Service, as well as via USPS First Class, Priority, or Express for inter-island or P.O. Box holders.

Where are my online orders filled and where are they shipped from?
All orders are processed and shipped from Na Mea Hawaiʻi in Honolulu, Hawaiʻi.
How are the shipping rates determined?
Shipping charges are estimated on weight of the package. Per pound rates vary with USPS. Native Books, will always try to use the most cost effective way to ship your package, unless express delivery is specifically requested.
How long will it take for items to be delivered?
As a general guideline for U.S. domestic orders, please allow at least 2 business days to process each order, and an additional 2-7 business days for delivery. For international orders and winter holiday season, please allow for 2 business days for processing, and an additional 7-14 business days for delivery.